In today's world, acquiring new customers and retaining existing customers has become very challenging. With the internet becoming pervasive, implementing interactive customer facing systems has become increasingly important. Making these systems effective requires in-depth understanding of customers. A robust system can support building loyalty in a commoditized environment.

Oracle CRM

Customer facing aspects involve complex sales, marketing and service processes that need to be managed optimally in order to grow business. Oracle/Siebel Customer Relationship Management (CRM) enables organizations to transform the customer experience. With an unmatched range of products, industry expertise, and deployment options, Oracle/Siebel is the right choice for CRM. With the advantages of:

  • Comprehensive CRM capabilities
  • Tailored industry solutions
  • Role-based customer intelligence and pre-built integration

Hi-Q Academy Solutions has proven experience in CRM implementation using Oracle products.

Hi-Q Academy Solutions team is well versed with business, process, technical and user aspects of CRM implementations. We offer the following services for Oracle/Siebel CRM implementations:

  • CRM roadmap design
  • End to end full cycle implementation projects
  • Best practices consultation for all phases of implementation projects
  • Consulting services for Program Management
  • Change Management consulting for end user communities
  • End user training programs
  • Business Analysis Services for business process design
  • Performance and scalability testing